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IT Support Services

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Every business differs in its IT Support service requirements. We have always tailored our Support packages to ensure that the service required matches the budgets to hand. Our IT Support contracts are simple and comprehensive ensuring that there are no hidden costs. Our agreements cover online and remote assistance, full onsite agreements, in hours, out of hours, 24 hour cover, partial outsourcing and complete outsourcing of your IT.


We support any size IT system or department

No network is too large or too small. Our clients range from business start-ups, small businesses of less than 5 people right through to mid to large size companies. Over the years we have put systems in place to pro-actively monitor our supported IT systems and through strict discipline and supporting systems offer industry leading response times.

Whether your company has a few machines or a large corporate network we can tailor suit a Support agreement that will give you that peace of mind that professionals are looking after your systems, IT Support is something that you don't need to think about, we will take care of it.


Outsource your IT department or onsite staff assistance

Swift Digital offers a range of IT Support Services to suit difference outsourcing requirements. Many of our clients do not have in-house IT Support staff and have completely outsourced their IT department to us. Others have an IT engineer employed and look to us as their next level of support. Some of our larger clients have a requirement for onsite staff but not full time. In these instances their IT Support agreement specifies that a dedicated number of days are required onsite per week.

We create our packages based around your requirements, we accommodate wherever possible to achieve the end result, the peace of mind that you will have knowing that Swift Digital is looking after your IT Support.


Guideline prices for IT Support

TELEPHONE
AND REMOTE
SUPPORT

This IT Support Service agreement package example gives the client unlimited Support service calls with a response via telephone and/or remotely.

This package will suit a small business with 5 machines or less.

What's included?

  • Upto 5 machines
  • Unlimited telephone and remote support
  • Proactive monitoring
  • Network / Internet support
  • 15 minute response for Priority 1 issues
  • 60 minute response for Priority 2 issues
COST: FROM £150 PER MONTH

FULL
ONSITE
SUPPORT

This IT Support Service agreement package example gives the client unlimited Support service calls with a response via telephone and/or remotely. If the issue cannot be resolved and engineer will attend the site at no extra cost.

This package will suit a small business that has a high dependency on its IT.

What's included?

  • Unlimited telephone and remote support
  • Unlimited onsite support
  • Proactive monitoring
  • Network / Internet support
  • 15 minute response for Priority 1 issues
  • 60 minute response for Priority 2 issues
COST: FROM £300 PER MONTH

24 x 7
REMOTE
SUPPORT

This IT support service agreement package example gives the client a complete 24 x 7 service, unlimited support calls with a response via telephone and/or remotely. This example is for telephone and remote 24x7 IT support.

This package is perfect for companies that have a number of remote workers that work at different times.

What's included?

  • 24 x 7 support
  • Unlimited telephone and remote support
  • Proactive monitoring
  • Network / Internet support
  • 15 minute response for Priority 1 issues
  • 60 minute response for Priority 2 issues
COST: FROM £500 PER MONTH

Do you know that we also design and build websites and applications?

Swift Digital Websites icon

Do you know that we also design and build websites and applications?

Our specialist in-house development team is experienced in all aspects of website, application and mobile app design and build for all business types. Whatever your requirements, you can be sure that Swift Digital Websites can provide a successful solution to meet your needs and budget and elevate your online presence.

See our work at swiftdigitalwebsites.co.uk

For advice on your website call
020 8447 4540 or email
info@swiftdigitalwebsites.co.uk

© Copyright 2015 Swift Digital Solutions. All rights reserved. Swift Digital Solutions - dynamic London IT Support and Website Company, Castle House, Barnet, EN5 1PH, England. Company No. 4961282