All our IT Support contracts are genuinely unlimited, meaning that you can raise as many support tickets as you need to without the risk of being charged additional fees. In fact, the monthly IT Support fee that you pay is pre-set and covers all of the IT Support areas of the business.
Rest assured that once you have signed up to our IT Support service, you will not be tied in to a lengthly contract. We are so confident that you will love our service, we don't feel that we need to tie you in for years. We know that this is the best way to retain clients...give a fantastic affordable and value added service, and like many of our clients, you will stay with us for years.
Our dynamic and efficient IT Support service is backed by our CUBE software, developed internally, and the backbone of our company. CUBE ensures that all cases are logged, tracked and monitored.
All our IT Support contacts are totally unlimited meaning you and your staff can raise as many IT Support tickets as needed without incurring any additional charges. You will only ever pay a single monthly fixed IT Support fee.
All Priority 1 IT Support tickets raised will be responsded to within 15 minutes. All other IT Support tickets will be responded to within 60 minutes. If we fail on any SLA you will not pay for your next month IT Support.
Our London based IT Support staff are invested in the company, and always strive for perfection, to provide a service that cannot be compared to or replicated by any other IT Support company.
With a wealth of knowledge, experience and perseverance, our London based IT Support engineers will not rest until your problem is fully resolved. Our ethos is 'Desire and Effort', both of which are abundant with your staff.
Does the IT Support company have the experience and in-house knowledge to provide IT Support to your organisation?
What are the IT Support response times to tickets raised? How are these response times monitored and are they guaranteed?
What does the IT Support contract monthly fee include and are there any additional charges?
Is there a limit to the number of IT Support tickets you can raise and what are the charges if you go above your threshold?
Many IT Support companies state that they are pro-active but what processes do they have in place to make this true?
How long will you be tied in to when you sign the IT Support contract?
How flexible is the company with your requirements and how will they meet those requirements?
In answer to the above checklist, everyone at Swift Digital operates under the same Ethos, that the customer comes first and that we will never give up, we will never be beaten. We are not a large corporate, we are an efficient London based IT Support company with a passion not only for everything IT, but with a constant desire to provide the best service possible to our clients. We care.
You will not be tied in to lengthy IT Support contracts, our services are unlimited and closely managed and monitored to ensure that you receive a technical response within minutes, not hours or days. We guarantee our technical responses to cases raised by our clients, and we do this with our internally developed IT Helpdesk system CUBE. CUBE monitors the cases raised along with a timer for each, and once the time left to respond hits a minimum value, all of our IT Helpdesk Team, and the managers, are emailed every 2 minutes until the case is responded to. As a Swift Digital customer you will also have a client portal area where you can see the status of your cases.
Our IT support service covers everything and anything IT, including servers, networks, workstations, laptops, mobile devices, PC's and Macs. We don't ever blind you with technical jargon, nor do we give out unforeseen costs. We offer simple to understand, honest advice that is right for you and your company needs. We are available 24 hours a day and we guarantee a fast response service; our average technical response times are 15 - 60 minutes.
Flexibility is the key, some clients don't have any IT personnel onsite, some have a single person that deals with basic desktop issues, and some that have internal IT Support departments. We have the ability to integrate seamlessly into your company to either become your IT department, or to integrate with it.
Read more about how you can benefit from our services...
Our IT Support services are unmatched! We offer 15 minute response times, guaranteed! Our IT Support contracts won't tie you in to lengthy terms and there are no restrictions to the amount of IT Support tickets you can raise.IT SUPPORT SERVICES
Our team of London based IT Consultants can undertake all aspects of IT Consultancy including new installations, systems upgrades and systems migrations. A vast amount of experience and knowledge is used providing efficient IT Consultancy.IT CONSULTANCY SERVICES
Established in 2003, Swift Digital IT Support helps empower business to better use technology more efficiently and effectively. A dynamic company based in North London we are the chosen provider to a number of established and start-up businesses in sectors such as recruitment, healthcare, legal, marketing.
Whether it's a crashed computer that's causing you problems, a worry over safeguarding your data, server or network configurations, hosting emails or simply how best to upgrade and manage your IT system, we're on hand to help. Our IT Support London engineers are all based in-house in London and are up-to-date with the very latest technologies, software and computer systems. Our exceptional customer service and can-do ethos, filters down through all our company staff so that we provide a friendly, pro-active and thoroughly efficient IT Support service at all times. Our unlimited on-site support contracts are perfect for businesses in London, Hertfordshire and surrounding areas, and our unlimited telephone and remote services cover the rest of the UK and beyond.
Whether you need reliable and effective business IT Support or a complete overhaul and upgrade of your IT infrastructure, London based Swift Digital has the experience and expertise to deliver a complete range of pro-active and managed services for your company. You'll find us committed to delivering the best quality care to all our clients as well as being on hand 24/7 to assist in any way we can. Above all, by using our service you can rest assured that your IT systems and data security will be in the very best hands.
Here are a few clients that we've had the pleasure of working with over the past two decades. All have benefitted from our IT Support and IT Consultancy services...
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Then talk to us now. We are a friendly, caring bunch, known for our pro-active and enthusiastic approach to IT Support and problem solving. Rest assured that all your needs and requirements will be managed professionally and honestly - and that we will always work with you to find the best solutions to fit your requirments and budget.