Swift Digital IT Support Privacy Policy

Introduction

Swift Digital Solutions takes privacy very seriously, we already have existing rules and guidelines in place to make sure our clients' personal data and information is safe and secure but as of 25th May 2018 the new GDPR regulations and Data protection acts were introduced.

The Privacy Policy statement gives a summary to how Swift Digital Solutions manages their customers' privacy and what steps are taken to ensure that client privacy remains safe.

Scope

The Scope of this document is to identify the ways which Swift Digital Solutions protects the privacy of its clients.

Purpose

The purpose of this document is to make sure Swift Digital Solutions complies with the new Data protection laws and GDPR regulations.

Privacy

At Swift Digital Solutions we use many different methods to protect our clients' details:

Passwords - At Swift Digital Solutions we have a Password Policy which is given out to our clients and their employees which need to be followed.

Encryption - all Swift Digital Solutions networks and managed networks have encryption so that external threats are eliminated.

Authorised Access – Only authorised employees at Swift Digital Solutions have access to the clients' details/information. If any of the client information/data that is held by Swift Digital Solutions is lost or deleted by accident then this is a data breach and Swift Digital Solutions Data Breach Policy comes into force where an investigation is conducted, recorded, with a solution in place within 72 hours (as per the Data Breach Policy).

Data Retention Swift Digital’s apps — including Jag Chana Patient Journey, Plasticare Patient Journey and Swift Digital Self Service — are designed to work alongside existing customer accounts manage d within Content Management Systems (CMS) currently managed by us. These apps do not maintain their own independent server or database as the primary store of personal data. Instead, each app authenticates using existing account credentials and retrieves associated data in real time from the CMS, which remains the system of record and governs the retention of that data on our servers. To improve performance, each companion app stores a local copy of display data (e.g., field-related records relevant to the user's account) in a local database on the user's device. This locally cached data remains on the device until the app is uninstalled. Each app provides a log out function which will delete any stored user data within the app. This retention approach applies uniformly across all current Swift Digital companion apps built on this architecture, unless a specific app's dedicated privacy policy states otherwise.