Your company's IT is in safe hands with Swift Digital's IT Support Services in London. With a wealth of experience spanning two decades our IT experts are on hand to look after all of your business's IT and IT Support requirements. Based in North London, all of our IT Support services packages are affordably priced with no lengthy contract tie-ins and all are unlimited, meaning that your staff and your company can raise as many support tickets as they need without the fear of additional fees. Most of our clients are businesses in London however we have the capability to offer our services on a more global scale.
Every business differs in its IT Support service requirements. We as an efficient IT support company have always tailored our IT Support packages to ensure that the service provided matches the budgets to hand. Our IT Support contracts are simple and comprehensive ensuring that there are no hidden costs. Our agreements cover online and remote assistance, full on-site agreements, in hours, out of hours, 24-hour cover, partial outsourcing and complete outsourcing for your IT systems.
No network is too large or too small. Our clients range from business start-ups, small businesses of less than 5 people, right through to mid to large size companies spanning multiple locations and multiple countries. Over the years we have put systems in place to proactively monitor our supported IT systems and through strict discipline and supporting systems offer industry leading response times.
Whether your company has a few machines or a large corporate network we can tailor suit an IT Support agreement that will give you that peace of mind that professionals are looking after your systems, professionals that have a real passion for IT, and who will treat your systems the same way they would treat their own. IT Support is something that you don't need to think or stress about, we will take care of it. Your focus can remain on building your business, not worrying about why your staff can't access the company data, or having to call the Internet providers because the Internet is down.
All our IT Support contracts have fundamental building blocks and have been put in place to ensure that all our customers get the very best IT Support service and the best return on their investment.
Our staff have a passion for IT Support and their number 1 priority is to ensure that every customer, however large or small is happy. The staff within our London IT support company are always on hand and will frequently liaise with clients outside of normal working hours if required to do so. Staff at Swift Digital are driven by our Technical Director's ethos 'Desire and Effort', and the desire of the team to provide a perfect efficient service is unmatched.
As with a lot of IT companies in London, many an IT Support company will offer their clients IT support services but then down the line there are additional fees 'outside' of the IT Support contract. All our IT Support contracts are truly all-inclusive services from our London office. There are no hidden or additional costs. Your staff can raise as many cases they require without any additional charges. This also applies to on-site visits from our IT support London staff. If your issue support related, it's included.
Our standard working hours IT Support contracts come with SLAs that are unrivalled. Some companies state the majority of their cases are responded to within 1 or 2 hours but when you look at the contracts, they state 4-hour response times. This is where we are different, we have 15-minute technical response times for all priority 1 cases and 60 minutes for all other cases. This is stated within our IT Support contracts.
A common tactic used by IT Support companies is to tie their clients into long IT Support contracts. We don't do this! The way we see it is if we provide the highest level of IT Support, coupled with a friendly and professional service, why would our clients cancel their IT Support contract with us? This is why we do not tie you in to lengthy terms, cancellation is simply three-month notice even from the start.
We offer unlimited telephone and remote support to all our clients. Most IT problems are resolved by our IT Support London engineers either on the telephone or by logging into the machine. In these cases the problem is resolved quickly and efficiently without the user having to wait for an engineer to arrive on-site. All our IT Support contracts are unlimited meaning that your staff and your business can raise as many cases as they need.
For all problems that cannot be resolved on the telephone or by logging into the pc, we offer unlimited on-site technical support to our clients. If we can't fix it remotely, we will send an engineer to you. As a leading IT support services provider, the on-site technical IT support is also unlimited within our contracts and there will be not further charges to your business if we need to visit your site, even if multiple visits are required.
Liaising with third parties is a very important part of supporting a business's IT. The Internet connection, telephone systems and software are all tightly integrated, and we will liaise with the other provider. A good deal of IT support companies will not liaise with the third-party suppliers, they will simply say 'call the provider'. We will liaise fully with all third parties on your behalf, including your ISP, applications and website suppliers to best support your business, and all with staff based in our London office.
IT is fast moving, new technologies and systems are always evolving for businesses. It is imperative that your IT is up-to-date and is in sync with your business. As part of our IT Support service we offer an unlimited IT Strategy service where our team will inform you of the best systems or IT improvements for your business. This ensures that your IT remains efficient and effective, as well as maintaining data security, integrity and resilience.
As well as having the right London based IT Support team in place, with the right objectives and outlook, we have invested heavily in our own IT Support systems and services. Using the latest cloud-based infrastructure, and after a 12-month application development programme, our internal system CUBE ensures that we have a perfect technical tool for our staff. The CUBE services system manages our Helpdesk with a number of key features including SLA monitoring and alerting, daily, weekly, monthly systems checks, and a full reporting system. In addition, all client staff have access to the self-service portal and mobile app that allows full logging and monitoring of IT Support cases, Service requests and account management.
CUBE monitors and manages all IT Support cases with full tracking notes, email notifications and self-service access for the users.
CUBE monitors all logged IT Support case response times and emails all technical and admin staff if an SLA is approaching meaning we never miss an SLA.
CUBE issues daily, weekly and monthly tasks to the technicians for each client with scheduled reminders, and compiles user monthly reports.
All end users get their own login into CUBE where they can raise and manage a case and see updates, and for admins to view invoices and reports.
Through self-service, managers can run instant reports as well as view their systems monthly reports.
Through the CUBE scheduler, domain and software expiries are monitored and alerts sent for renewals.
Requests for hardware, software or consultancy are managed by CUBE including quotations, approval and invoices.
CUBE has its own knowledge-base where solutions to previous problems can easily be accessed.
Swift Digital offers a range of IT Support Services to suit difference outsourcing requiremto suit difference outsourcing requirements. Many of our clients do not have in-house IT Support staff and have completely outsourced their IT department to us. Others have an IT engineer employed and look to us as their next level of support. Some of our larger clients have a requirement for on-site staff but not full time. In these instances their IT Support agreement specifies that a dedicated number of days are required on-site per week.ents. Many of our clients do not have in-house IT Support staff and have completely outsourced their IT department to us. Others have an IT engineer employed and look to us as their next level of support. Some of our larger clients have a requirement for onsite staff but not full time. In these instances their IT Support agreement specifies that a dedicated number of days are required onsite per week.
We create our packages based around your requirements, we accommodate wherever possible to achieve the end result, the peace of mind that you will have knowing that Swift Digital is looking after your IT Support.
Every business will differ when it comes to their IT systems, the level of support they require, and the level of security required when it comes to back, restore and disaster recovery for their IT systems. In order to give you an idea of what our IT Support contracts would cost, we have given some examples below:
This IT Support Service agreement package example gives the client unlimited IT Support service calls with a response via telephone and/or remotely. Modern day networks that are mostly cloud based are perfect for our telephone and remote IT Support contracts.
This package is ideal for a small business with 5 machines or less.
This IT support service agreement package example gives the client unlimited IT support service calls with a response via telephone and/or remotely. If the issue cannot be resolved and engineer will attend the site at no extra cost. This contract is unlimited, so your staff can raise as many cases as required without any further charges.
This package will suit a small business that has a high dependency on its IT.
This IT support service agreement package example gives the client a complete 24 x 7 service, unlimited support calls with a response via telephone and/or remotely. We rotate our London in-house staff to cover the helpdesk around the clock, we do not subcontract this service to other companies or contractors, nor do we employ an out of hours telephone service, the people answering your call will be the engineers that you are familiar with. This example is for telephone and remote 24x7 IT support.
This package is perfect for companies that have a number of remote workers in multiple locations or timezones.