Guaranteed IT Support Services with money back if we fail
London's leading IT Support company putting our money where our mouth is!
In a world where costs are evidently ever-increasing, and service is generally decreasing, the management team at Swift Digital are stepping forward as pioneers in the IT Support Industry by actually guaranteeing our IT Support services.
Unlike many IT Support companies out there, we offer no empty promises, nor do we dress things up to make them look like something they are not. We are straight talkers and are makeing it increadibly clear that if we do not uphold what we promise to do contractually, then you will not pay for IT Support!
Here is how your Guaranteed IT Support will work
Your Swift Digital IT Support contract will be presented to you for signing. The contract iteself is a simple one stating the terms clearly. Every IT Support contract will include:
- 15-minute technical response SLA for all priority 1 cases raised
- 60-minute technical response SLA for all non-priority 1 cases raised
- No lengthy tie-in, a break clause of 3 months on either end is clearly stated
- Unlimited - whether a telephone/remote or full on-site support IT Support contract, you are free to raise as many cases as required without facing additional charges
- Single monthly fee - Your IT Support fee is a set monthly figure, that's it! You won't pay anything more for IT Support.
And here is the important bit. If we miss a single SLA within a month, regardless of the number of cases raised, if we miss a single SLA, you will not be charged for next month's IT Support. It is that simple, if we fail to respond to the user within 15-minutes (for Priority 1 cases) or 60-minutes (for all other cases) you will not pay for IT Support next month. If we continuously fail to respond within the SLA every month, then you will never pay for IT Support.
You will have all the information you need
In order to show our integrity and be 100% genuine with our IT Support guarantee, we have put the tools in place so that you and your staff can monitor the status of the cases raised.
Our bespoke in-house developed management system CUBE assigns a timer to every case raised on the system and depending on the priority of the case, will start automatically counting down from 15 or 60 minutes. You will therefore be able to see when exactly our IT Support staff respond to that case.
In addition to this, we have created a Swift Digital IT Support mobile app that will also allow you to monitor the status of the cases raised. Within your IT Support self-service portal (accessible through our website), you will also have access to a number of reports for your organisation, one of which is a Cases SLA History report. this wil show you all of the cases raised for that period of time with a status of either SLA OK or SLA Breached. The report will also list the cases with a time raised, a target response time and and actual response time.
See our Managing Director explaining this guaranteed IT Support
FREE BUSINESS IT SUPPORT - We are guaranteeing our dynamic London based IT Support with a money-back guarantee.
Unlimited IT Support
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15 minute priority 1 technical response
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60 minute priority 2 technical response
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No lengthy tie-in contracts
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Self-service portal and mobile apps
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Money back if we fail
Guideline IT Support Services contract prices
Every business will differ when it comes to their IT systems, the level of support they require, and the level of security required when it comes to back, restore and disaster recovery for their IT systems. In order to give you an idea of what our IT Support contracts would cost, we have given some examples below:
AND REMOTE
IT SUPPORT
This IT Support Service agreement package example gives the client unlimited IT Support service calls with a response via telephone and/or remotely. Modern day networks that are mostly cloud based are perfect for our telephone and remote IT Support contracts.
This package is ideal for a small business with 5 machines or less.
What's included
- Unlimited telephone and remote IT support
- Proactive systems monitoring
- Network / Internet support
- 15-minute response for Priority 1 issues
- 60-minute response for Priority 2 issues
- No lengthy contract tie-in
- Monthly helpdesk reporting
- Complimentary IT Strategy
ON-SITE
IT SUPPORT
This IT support service agreement package example gives the client unlimited IT support service calls with a response via telephone and/or remotely. If the issue cannot be resolved and engineer will attend the site at no extra cost. This contract is unlimited, so your staff can raise as many cases as required without any further charges.
This package will suit a small business that has a high dependency on its IT.
What's included
- Unlimited telephone and remote IT support
- Unlimited on-site IT Support
- Proactive systems monitoring
- Network / Internet support
- 15-minute response for Priority 1 issues
- 60-minute response for Priority 2 issues
- No lengthy contract tie-in
- Monthly helpdesk reporting
- Complimentary IT Strategy
REMOTE
IT SUPPORT
This IT support service agreement package example gives the client a complete 24 x 7 service, unlimited support calls with a response via telephone and/or remotely. We rotate our London in-house staff to cover the helpdesk around the clock, we do not subcontract this service to other companies or contractors, nor do we employ an out of hours telephone service, the people answering your call will be the engineers that you are familiar with. This example is for telephone and remote 24x7 IT support.
This package is perfect for companies that have a number of remote workers in multiple locations or timezones.
What's included
- 24 x 7 IT Support
- Unlimited telephone and remote IT support
- Proactive systems monitoring
- Network / Internet support
- 15-minute response for Priority 1 issues
- 60-minute response for Priority 2 issues
- No lengthy contract tie-in
- Monthly helpdesk reporting
- Complimentary IT Strategy