27 th Nov 2015
For many businesses today, the best route to getting the computer support and assistance they require will involve the use of some kind of separate 'remote' connection. For large organisations, a single computer department may service many separate outlying branches. For Smaller and medium-sized enterprises they can also benefit from the convenience offered by outsourcing their computer assistance to a third party who connects in remotely. As we move more of our computing power into the cloud, this trend is only set to continue.
Traditional computer assistance would often require a computer technician to physically attend the terminal when a problem was encountered. Today, a computer support technician can connect to the same machine in seconds, guiding the operator through the steps required in order to the resolve the problem. For more complex systems operations, it may be necessary for the computer support technician to take over the machine. However the solution is reached, there are serious advantages to the modern approach.
Time is one of the main savings made when switching to outlying remote computer support and assistance. Not only does the computer support technician not need to make a car journey to assist their client, they do not even need to leave their own desk. Furthermore, not travelling from IT department to IT consumer each time there is a problem saves both parties significant time, and therefore money. This means both workers enjoy a more convenient, and cheaper, working relationship. Anyone who has ever experienced this modern form of computer support and assistance would loathe to return to the old way of working.
As well as being a more efficient and cost-effective way of working, geographically remote computer support and assistance solutions are also much greener. The solution is provided using just phone and internet connections, with no personnel moving between locations. The worker requiring assistance has received the help they need, and at an almost negligible environmental cost.
There are further significant time efficiencies to be gained with remote computer support. Both employees do not need to leave their desks removing the distractions which naturally occur when moving through your organisation. Where the worker would not be able to switch to an alternative task until after they had resolved their computer issue, they will no longer have to sit and wait for a computer technician to appear. The computer technician should be able to connect to their terminal almost instantly.
Outlying IT support fits in with the modern way we work. The computer technician does not care if you are visiting a client or working from home. As long as you can provide a method for them to connect to your laptop, your IT problem can be resolved. IT support is also easier to provide out of hours, as the support technicians do not have to be physically located at their place of work in order to offer assistance. With so many reasons for switching to remotely-connected IT solutions, you may end up wondering why you have not done so already.
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